Every call answered.Every patient booked.
NestChat answers your clinic's calls, WhatsApp messages and web chats around the clock. It books appointments, answers everyday questions, and hands anything clinical to your team.
Where clinics lose patients.
Calls ring out at busy times
When reception is with a patient, the next caller hangs up and books somewhere else.
Evenings and weekends go unanswered
Enquiries that arrive after hours wait until morning, and some never get a reply.
Reception is stuck on the phone
Your team spends the day on routine questions about prices, opening hours and directions.
Messages are everywhere
WhatsApp, Instagram, email and voicemail, each checked by a different person, or nobody.
From first ring to booked appointment.
- 01
A patient calls or messages
By phone, WhatsApp or the chat on your website, at any time of day.
- 02
The agent answers
It replies in seconds using your prices, services, opening hours and policies.
- 03
It books the appointment
It finds a free slot, books it and sends a confirmation and a reminder.
- 04
Your team takes anything clinical
Medical questions and anything unusual go straight to a person, with the conversation attached.
A front desk that never puts anyone on hold.
Phone agent
Answers calls in a natural voice, takes bookings and passes callers to your team when they ask.
Chat agent
Replies on WhatsApp, Instagram and your website chat from one place.
Books and reschedules
Books into your calendar or booking system, and handles changes and cancellations.
Reminders and confirmations
Sends confirmations and reminders before each appointment, so fewer slots go empty.
Hand-off to your team
Anything it shouldn't answer goes to a person, with the full conversation attached.
One shared inbox
Every call summary and chat in one place, with every new patient sent on to NestCRM.
Careful with patients, by design.
A clinic's front desk deals with people who may be worried or unwell. NestChat is set up to know its limits.
No medical advice
Clinical questions always go to your team. The agent never diagnoses or advises.
A person, any time
Patients can ask for a human at any point, and the agent hands over straight away.
Only what's needed
It collects just enough to book, and keeps conversations private to your clinic.
Clear out of hours
After hours it takes bookings and messages, and points urgent cases to the right service.
Questions about NestChat.
Which channels does it cover?
Phone calls, WhatsApp, Instagram messages and the chat on your website. You choose which ones to switch on.
Can it book into our existing system?
Usually, yes. We connect to your calendar or booking system during setup. If yours has no way to connect, it can send booking requests to your team to confirm.
What if a patient asks a medical question?
The agent never gives medical advice. It passes the conversation to your team and tells the patient someone will get back to them.
How is patient data handled?
NestChat only collects what it needs to book and keeps conversations private to your clinic. Rules differ by country (for example HIPAA in the US or GDPR in the UK and EU), so we review your requirements with you before going live.
How does it work with NestCRM?
Every new patient and conversation is sent to NestCRM, where AI agents follow up until they book. You can use NestChat on its own, but they work best together.
What does early access include?
Personal setup, founding-clinic pricing and a direct line to the team building it. In return, we ask for honest feedback as we improve it.
Stop missing patients.Book a demo.
NestChat is in early access for clinics. Early clinics get personal setup, founding-clinic pricing and a direct line to the team building it.